Privacy Policy

Last Updated: November 2024

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Vertigo ("we," "our," or "us") is committed to protecting the privacy of our attendees, participants, and partners. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with us, attend our event, or interact with our website.

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Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address.
• Ticketing Information: Details such as ticket purchases, event attendance, and preferences.
• Payment Information: Credit or debit card details, billing information (processed securely via third-party payment providers).
• Technical Information: IP address, browser type, device information, and website usage data via cookies.
• Photographic and Video Media: Photos and videos taken at the event, which may include attendees.

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How We Use Your Information

We use your personal information to:

• Process ticket purchases and registrations.
• Communicate important updates about the event, such as schedule changes or safety guidelines.
• Improve the event experience by analyzing attendance and engagement.
• Ensure compliance with our terms, conditions, and applicable laws.
• Share post-event highlights and promotions through newsletters or social media.

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How We Share Your Information

Your personal information may be shared with:

• Service Providers: Third-party vendors assisting with payment processing, ticketing, or event logistics.
• Event Partners: Sponsors or collaborators, but only for event-related purposes and with prior consent.
• Legal Authorities: If required to comply with legal obligations or enforce our rights.

We will never sell or rent your personal information to third parties for marketing purposes.

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Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may impact website functionality.

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Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security.

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Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for marketing communications at any time.
• Request clarification on how your data is used or stored.

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7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

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Media and Intellectual Property

By attending Vertigo or any Vertigo event day, you consent to the use of your likeness in event media (photos or videos) for promotional purposes.

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‍Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website, and significant updates will be communicated to attendees via email.

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Vertigo is a brand of VAULT Events (Pty) Ltd. All references to Vertigo pertain to the products and services provided by VAULT Events (Pty) Ltd.